How Inspections on the Shop Floor Helps Improve Customer Satisfaction

Quality inspections during the fabrication process help to not only ensure quality requirements of the client are met, but also help to improve the fabricator’s processes, which in turn significantly improves customer satisfaction.

Quality inspections on the shop floor improves the customer experience by:

 

Reducing Overall Lead Times

When a client puts in an order for top-end metal products, it is vital that they receive their order in a timely manner. Otherwise, they may experience production delays, which costs them money while also diminishing the purchasing experience. 

The use of shop floor inspections using standard inspection tools, as well as inspection software helps ensure quality and lead-time goals are achieved.

 

Lowering Costs

By integrating inspection into the standard process and having dedicated inspection personnel, the costs of inspection and quality is reduced.  The costs of rework, employee moral, and client dissatisfaction associated with poor quality or lack of quality standards and procedures far outweighs the initial and ongoing costs to perform standardized inspections.

 

Enhancing Part Quality

Even the most accurate machinery and well intentioned employees can produce metal goods that can be out of tolerance, made from the wrong material type or thickness, or a number of other ways to cause non-conformances.  

By using standards and procedures that make shop floor inspections a daily task, manufacturers can ensure that customers receive high-quality parts that meet or exceed requested specifications!

 

Amtex Precision Fabrication

At Amtex, we have dedicated staff performing first article, second article, and final inspections on every job.  This ensures our clients receive the highest quality part that meet or exceed their expectations.  If you need precision metal fabrication services, contact Amtex online or call our team at (281) 489-7042 today!